Privacy Policy

Effective Date: July 21, 2025

Last Updated: July 21, 2025

Rafhan Maize Products Company Ltd. (“we”, “our”, or “us”) is committed to protecting the privacy of users (“you”, “your”) who use the Emaize mobile application and related services. This Privacy Policy explains how we collect, use, store, and protect your personal information across all supported platforms, including Android and iOS. This policy applies to all versions of the Emaize application and is intended to meet the requirements of both Google Play and Apple App Store policies.

1. About Emaize

 Emaize is a publicly available application that provides informational content and digital services related to maize initiatives. Users can access public information such as Emaize introduction, features, and purpose without registration. Some services require optional registration and verification, after which additional features may become available based on assigned permissions.

2. App Usage and Registration
  •  Public content is accessible without signing in.
  • Users may optionally submit a registration request within the app.
  • Phone number verification via one-time password (OTP) is used to confirm identity.
  • If a phone number is not eligible, the app clearly informs the user.
  • After successful verification, additional services may be shown depending on assigned permissions.
3. Information We Collect

  We collect limited personal data necessary to deliver our services, including:
  •  Mobile phone number (used for OTP-based authentication)
  • First name and last name (collected during profile completion)
  • Profile image (optional, uploaded by user for identification)
  • Email address (optional, used for communication and support)
  • Permit-related information (only for users with access to permit services)
  • Assigned permissions (used to determine accessible features and menus)
4. How We Use Your Information

 We use the information to:
  • Verify identity using OTP-based authentication.
  • Create and manage user profiles.
  • Enable access to services based on assigned permissions.
  • Provide requested features and app functionality.
  • Prevent misuse, fraud, or duplicate activity.
5. Permissions and Access Control

 Emaize uses a permission-based access model. After verification, users may see additional menu items or services under sections such as “My Services”. Available features depend on permissions assigned to the verified account and may vary by user role.

6. Platform-Specific Features

 ESome features and user interface elements may vary depending on the platform (Android or iOS), app version, or user permissions. However, data collection, usage, and protection practices remain consistent and are governed by this Privacy Policy.

7. Data Sharing and Disclosure

 We do not share your personal data with third parties except:
  • When required by law, court order, or legal process.
  • To authorized departments within Rafhan Maize for operational support.
  • To enforce our Terms of Use and prevent fraud or security issues.

8. Data Storage and Security

 Your data is securely stored on protected servers. We implement industry-standard encryption and access control to protect your information from unauthorized access, misuse, or disclosure. Only authorized personnel have access to sensitive areas of the system.

9. User Responsibilities
  • Provide accurate and up-to-date information during registration.
  • Do not share OTP or app access credentials with others.
  • Use the app for its intended purpose only.

10. Children’s Privacy

 Emaize is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

11. Changes to This Policy

 We may update this Privacy Policy from time to time to reflect changes in law, technology, or our services. Any updates will be posted within the app and on our website.

12. Contact Us

 If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: